I signed up using the wrong email address, what should I do?
If you have not yet activated a kit under the [...]
My webpage isn’t loading after the video or when I first log into the site?
If you are experiencing web or browser problems during sample [...]
I haven’t received my confirmation email.
Please allow up to 2 hours for the confirmation email [...]
What is the difference between the lower nasal swab collection, as opposed to the deep nasopharyngeal swab? Is it less accurate?
A saliva or lower nasal swab is a preferred alternative [...]
If I test negative, does that mean I do not have the virus causing SARS CoV-2?
A PCR test allows for the detection of asymptomatic individuals [...]
What other names are there for molecular tests?
It is also known as diagnostic test, viral test, nucleic [...]
What is the difference between the molecular test and antigen test?
The molecular test is highly accurate and does not need [...]
What types of diagnostic tests are available for COVID-19 detection?
There are two types of diagnostic tests for COVID-19 to [...]