When should I expect to see my results?
Express overnight delivery is generally within 1-2 business days, subject [...]
Am I responsible for sending my kit to the lab?
Yes, you are responsible for sending your sample to us [...]
Where should I keep my test before I use it?
Your test should be kept inside at room temperature before [...]
What happens if my kit freezes?
Although it is recommended that you store your kit and [...]
What kinds of accreditations does your laboratory have?
We are accredited by the Standards Council of Canada to [...]
I spilled the transport medium out of the tube, will my sample still be usable?
Not following instructions will result in the rejection of your [...]
Do I have to activate my kit to see the step by step instruction? I want to review it beforehand.
Collecting your sample is an easy process and shouldn’t take [...]
How long does your company keep the results for?
The information we collect is what is required to provide [...]
Who are my results shared with?
The results are kept strictly confidential and shared only with [...]
What is your privacy policy?
You are able to view a copy of our privacy [...]